1.
What
are the technical training courses for XAC Kiosk?
Contents
of our training course are as follows:
|
Training
Place |
Xac,
Taiwan |
|
Product |
Xac
Kiosk |
|
Supporting
Departments |
RD
(ME & EE & QA engineers) |
|
Training
Course (including practice) |
Hardware
Configuration - for 2 hours, mechanical and electrical including module
introduction |
|
Software
setup and product testing - for 4 hours |
|
|
Hardware
Installation/ Assembly - for 4 hours |
|
|
Trouble
shooting and maintenance - for 4 hours |
|
|
Q&A
- for 2 hours |
|
|
Total
training will require 2-3 days |
2.
What
is Xac¡¦s warranty policy?
Contents
of our warranty policy is as follows:
|
Period |
12
months from the ship date |
|
Coverage |
a.
Replacement
parts/modules where the defect is due to manufacturing fault |
|
b.
Not
to cover the part replaced in error or shipping damage |
|
|
c.
Replaced
parts to be available for return and Xac¡¦s analysis |
|
|
d.
Valid
warranty failure parts would be replaced by Xac expense but Xac does not
cover IBM labor/travel expenses in the field. |
|
|
Performing |
a.
IBM
technical support department will be the interface to Xac for all field
problems |
|
b.
IBM
technical support department will inform Xac if it is verified as Xac
responsibility |
|
|
c.
Xac
will provide the RMA number for parts return |
|
|
Out
of warranty period: |
a.
Repair
charge will include part cost, labor and delivery |
|
b.
3
months repair warranty for repair parts |
3.
Is
Xac Y2K ready?
Xac is well under way in regards to the Year 2000 program. The main purpose of the program is to evaluate all computer software, hardware, and equipment to determine if they are Year 2000 compliant. This means that we have an adequate plan to assure that our internal processes including accounting, manufacturing, and distribution processes can fully function and will not be disrupted due to any Year 2000 date or date related problems.